Terms & Conditions
If you live in a postcode where our couriers charger an extra fee; e.g. Scottish Highlands and Islands, the Isle of Wight then we reserve the right to pass this charge on to the buyer. We will contact the buyer by email advising of the additional charge and if it is not accepted then the order will be cancelled.
Delivery charges are weight based, if you submit an order for multiple items we will try to ship to you using the most cost effective means possible. If we can ship the items for significantly less than you are charged at checkout we will refund to you the difference.
Due to customs restrictions we may not be able to send wood outside the Uk. If you submit an order and we are unable to fulfil it we will refund you in full.
Finishing Products / hazardous products.
Many products cannot be sent via airmail including Lacquer and Solvent Based products. if you order any of these products and we are not unable to fulfill your order we will contact you and arrange a full refund.
You are responsible for the safe use and appropriate use of any products purchased through this website or directly from us. If you have any questions regarding the safe use then please contact us and we will assist you but ultimately the responsibility for their safe use, storage and disposal is yours.
Returns and refunds
You will want to receive your items as described and be pleased by your purchase; we for our part, would like your repeat custom.
If problems do arise, please get in touch and we will do our best to rectify the problem.
All orders for goods shall be deemed to be an offer by the purchaser to buy the goods pursuant to these conditions and acceptance of their delivery shall be conclusive evidence of the purchaser’s acceptance of these conditions.
We reserve the right to decline or refuse orders.
Under the terms of the Consumer Protection Act (Distance Selling Regulations 2000) you may cancel your order at any time until delivery and for a period of seven days after delivery. Special orders excluded.
In the event of goods arriving damaged or unsuitable for use, please contact us by telephone first or in writing within five days. Carriage charges and insurance on returned goods are at the customer’s cost and risk and we reserve the right not to compensate for these costs.
We reserve the right not to make refunds for goods on which work has commenced or on used goods.
PRICE ERRORS. We try not to make errors but do reserve the right to amend price innacuracies at the point of sale.
All goods are described to the best of our knowledge. Goods may not be exactly as shown in the images due to manufacturers’ ongoing modifications and because the printing process may adversely affect colours.
Goods are sold subject to availability. Customers must assume responsibility for the goods being suitable for purposes required. We accept no liability for losses, damage or injuries howsoever caused by the use of such goods, nor losses due to the unavailability of goods.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
Prices and offers are subject to change All rights reserved E&OE Copyright: Turners Wood Products